Snatch Privacy Policy

At Snatch, we are committed to protecting your personal data and respecting your privacy while you enjoy our games. This Snatch Casino privacy policy explains what information we collect, how we use it, and the choices you have regarding your data when you play at Snatch Casino.com. By registering an account or using our services, you agree to the practices described below.

Who We Are

Snatch Casino is operated by Goodwin N.V., a company incorporated under the laws of Curaçao, registration number 151353, registered address Abraham de Veerstraat 1, Willemstad, Curaçao. LUCKYLUCK LIMITED, registered in Cyprus, acts as the paying agent on behalf of Goodwin N.V. Altacore N.V. is also named as an operator of the platform. We hold a licence issued by the Curaçao Gaming Control Board (OGL/2024/758/0228), and our activities are governed by the laws of Curaçao. If you have questions about how we handle your information, our support team is available at support@Snatch Casino.com.

Information We Collect

We collect several categories of information when you create a Snatch Casino login, deposit funds, play games, or contact our support team. This includes:

• We gather registration details such as your name, date of birth, email address, phone number, and country of residence.
• We collect identity verification documents (KYC) including government-issued ID, proof of address, and payment method confirmation, which we require before releasing withdrawals.
• We record transaction history, including deposits, withdrawals, bonus activity, and any snatch casino promo code or snatch casino bonus code you redeem.
• We track your gameplay activity, including wagers, game selection, session duration, and use of features such as free spins, cashback, or the referral programme.
• We collect technical data such as your IP address, device type, browser information, and geolocation data used to confirm your eligibility to play in our target markets.
• We log communications you have with our LiveChat or email support team.

How We Use Your Information

We use the information we collect to operate the Snatch online casino platform safely and efficiently. Specifically, we use your data to:

• Verify your identity and age, and confirm you are not located in a restricted jurisdiction.
• Process deposits and withdrawals, including crypto payments such as Bitcoin, Ethereum, USDT, and other supported currencies.
• Administer bonuses, promotions, and loyalty rewards, including the Welcome Bonus Pack, VIP programme, and any active snatch casino no deposit bonus or snatch casino free spins offer.
• Detect and prevent fraud, bonus abuse, money laundering, and other prohibited activity, including monitoring for VPN use or falsified geolocation data.
• Communicate with you about your account, transactions, and customer support inquiries.
• Send marketing communications where you have opted in, including updates about new promotions, tournaments, and our snatch casino app.
• Comply with our legal and regulatory obligations under Curaçao gaming law.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website and mobile applications. Cookies help us remember your preferences, keep you logged in, analyse site traffic, and personalise the content and offers we show you, including relevant promo code Snatch Casino notifications. You can control or disable cookies through your browser settings, though some features of our platform may not function correctly if you do so.

How We Share Your Information

We do not sell your personal data. However, we may share information with trusted third parties in the following circumstances:

• Payment providers and banking partners, to process your deposits and withdrawals securely.
• Identity verification services, to confirm your KYC documentation.
• Regulatory authorities and law enforcement, where required by law or to investigate suspected fraud, money laundering, or breaches of our terms.
• Service providers who support our operations, such as game providers, hosting companies, and customer support platforms.
• Our paying agent, LUCKYLUCK LIMITED, and affiliated operators, as required for the administration of your account.

If you are curious about our affiliated brands or snatch casino sister sites, please contact our support team, as we do not publicly disclose details of related operator relationships beyond what is necessary for compliance.

Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure servers, and restricted internal access to customer information. While we work hard to protect your data, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Identity Verification (KYC)

Before we process any withdrawal, we require full account verification. This may include submitting identification documents, proof of address, proof of payment method, and in some cases completing a verification phone call as part of our KYC process. We retain this information for as long as necessary to comply with our regulatory and anti-money-laundering obligations.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward, in order to meet our legal, regulatory, tax, and accounting requirements. Where you request account closure, we may still retain certain records as required by Curaçao gaming regulations or applicable anti-money-laundering laws.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your data, subject to our legal retention obligations.
• Withdraw consent to marketing communications at any time.
• Request a copy of your data in a portable format.

To exercise any of these rights, please contact us at support@Snatch Casino.com, and we will respond within a reasonable timeframe.

Restricted Territories

We do not accept deposits or real money play from residents of certain restricted countries, including but not limited to Australia, France, the Netherlands, the United States, the United Kingdom, and other jurisdictions listed in our terms and conditions. If we determine that you have accessed our services from a restricted territory using a VPN or falsified geolocation, we reserve the right to suspend your account and forfeit associated deposits, winnings, and bonuses.

Children's Privacy

Our services are intended solely for individuals who are at least 18 years old, or the legal age of majority in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have collected information from someone underage, we will take immediate steps to delete that data and close the associated account.

International Data Transfers

As we operate internationally and work with global payment and service providers, your data may be transferred to and processed in countries outside your country of residence. We take steps to ensure that any such transfers comply with applicable data protection standards.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our platform after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Snatch Casino privacy policy, how we handle your data, or if you are searching for detailed info Snatch Casino support before registering, please reach out to our team via LiveChat, available 24/7, or by email at support@Snatch Casino.com. We are here to help ensure your experience with us is transparent, secure, and enjoyable.